Return, exchange, damaged product, and refund handling rules.
These pages are written for customer clarity. Final decisions are confirmed by Sardar Trader support according to product condition, supplier policy, and order record.
Return Eligibility
- Return requests should be made within 7 days of delivery for eligible products.
- The product must be unused, undamaged, complete, and in original packaging.
- Invoice, warranty card, accessories, manuals, and original packing should be available.
- Installed, used, damaged, or incomplete products may not be accepted for return.
Damaged Or Wrong Product
If the delivered product is visibly damaged, incorrect, or missing accessories, contact Sardar Trader support as soon as possible with order number, photos, and delivery details.
Customers should inspect the product before installation or use. For large appliances, bikes, batteries, and solar products, installation or use may limit return eligibility unless a supplier or warranty issue is confirmed.
Inspection Timeline
After a return request is received, Sardar Trader will review the order details, photos, and product condition. Most requests are reviewed within 2 to 5 business days after the product or evidence is received.
Non-Returnable Cases
- Products damaged by misuse, voltage fluctuation, water, accident, or unauthorized repair.
- Products installed or used after delivery, unless verified as eligible under brand warranty.
- Opened consumables, special-order items, customized items, and clearance products where return is not offered.
- Batteries, bikes, and solar products after installation unless a valid supplier or warranty issue is confirmed.
Refund Process
Approved refunds are processed after product inspection and confirmation. Refunds are normally initiated within 7 business days after approval, and bank or payment-provider timing may add extra processing time.
Refunds are returned through the original payment method where possible. If a bank transfer is required, the customer may need to provide verified account details that match the order record.
Return Shipping And Handling
If Sardar Trader supplied the wrong item or the product is verified as damaged on delivery, Sardar Trader will guide the customer on return handling. For change-of-mind or customer-side issues, return shipping, pickup, packing, and handling charges may be the customer's responsibility.
Exchange
Where possible, eligible products may be exchanged for the same model, another model, or store credit after price difference and availability are confirmed.
Cancellation
Orders can be cancelled before dispatch or installation. Once an order has been dispatched, installed, specially arranged, or handed to a courier, cancellation may depend on supplier, courier, and product condition rules.